ForumsSupport Forumemail verification

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midav
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midav
21 posts
Nomad

Hi!
I have at last decided to change my username on the AG and move to a new account, but I have faced a problem- I haven't received the verification email. I have already sent message to support about that almost a week ago and still no answer. Anyways, this thread isn't about that (I understand that tech support has also many other things to do =) ). I want to make a suggestion which should help people who have got in the same situation as me. It was a big surprise for me when after trying to log in I saw nothing except text saying that my email is not verificated. On most other sites except this text there are 2 more things that user can see. The first of them is the link by clicking on which another verification message is sent (it would certainly help in my case, because I have received password-changin messages from the site, so everything works proper). The second is the possibility to change registration email (I am sure that most of users have more than 1 mail account and I don't know why but messages from some sites don't come on some mail accounts (they don't even appear in the spam folder)).

I hope that those two features will be added, because it would really help new users facing email verification problems.

  • 11 Replies
Cavlery
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Cavlery
41 posts
Nomad

maybe it is a bit delays

almost a week ago and still no answer


That's one long delay xD

Maybe it doesn't like you using the same e-mail address twice? Have you tried making another e-mail address just to make a new AG account?
midav
offline
midav
21 posts
Nomad

mrtim
No, I know that the problem was with my mail program, during the last times it had ignored several letters (I just haven't received them and I am using new program now).
And thanks for supporting my suggestions =)

Cavlery
You cant use one email for 2 accounts so I have registered with other address (lol, I have 3 addresses more) =). And I have received message from support already, hope to solve this problem soon.
So what do you think about my suggestions?

tommy5649946
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tommy5649946
95 posts
Nomad

that happend to me a long long time ago i make a new email and it worked so try that and only one account per email to

ulimitedpower
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ulimitedpower
1,741 posts
Nomad

This is strange... And also pretty annoying because now that username has been taken.

It was a good idea to post this here, though a direct reply to the AG email might have been better (What is the official AG email? I've never seen it, and the one from comment notifications is 'no reply'.).

Are you sure you wrote your email correctly? It seems like what you did wrong...

On most other sites except this text there are 2 more things that user can see. The first of them is the link by clicking on which another verification message is sent (it would certainly help in my case, because I have received password-changin messages from the site, so everything works proper). The second is the possibility to change registration email (I am sure that most of users have more than 1 mail account and I don't know why but messages from some sites don't come on some mail accounts (they don't even appear in the spam folder)).


That's a good idea you have there, and I find it really would help users making accounts: Some sort of a 'retry' button, incase you write the wrong email address. I can't see anything wrong with it except...

If someone gets the verification email and uses it, and you send it again, then stuff might get confusing. I'm pretty sure it won't happen, but you never know...
No, I know that the problem was with my mail program, during the last times it had ignored several letters (I just haven't received them and I am using new program now).


Oh, issue solved...
Freakenstein
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Freakenstein
9,519 posts
Jester

I have at last decided to change my username on the AG and move to a new account, but I have faced a problem- I haven't received the verification email. I


I have already sent message to support about that almost a week ago and still no answer.


Check if AG's messages are on your spam list. Usually sites that give you automatic notifications will end up in your spam list, so you should check that.

No, I know that the problem was with my mail program, during the last times it had ignored several letters (I just haven't received them and I am using new program now).


So THAT'S why you never got the verifications.....
Carlie
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Carlie
6,855 posts
Blacksmith

I have already sent message to support about that almost a week ago and still no answer.

We are normally quite swift about such responses. However, the person who checked all of those emails has left his position to focus on school. Hence, there was a gap in time between when he left and when someone new started. And I think someone did just start this week. So, it should be all caught up soon and working smoothly again.
MrDayCee
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MrDayCee
14,771 posts
King

So ArmorGames is extending it's employees account still? Good to hear! =D
Only more benefit for the users when they do...

And the problem is sure to be solved now that Carlie has picked up the problem at hand!

midav
offline
midav
21 posts
Nomad

tommy5649946
But then I will have to change my username, and I don't want to do that.

ulimitedpower
Thanks for support =)

Freakenstein
No they aren't, I have already received password changing message with my new program. Anyways, as I said already, topic is not about this, what do you think about the suggestions?

Carlie
Yes, I have received answer already. So how do you think, will those features be added in the future?

Carlie
offline
Carlie
6,855 posts
Blacksmith

So how do you think, will those features be added in the future?

I could see this one as a reasonable addition someday:
The first of them is the link by clicking on which another verification message is sent


But I honestly can't say when our development team will have time to work on adding such features. I will keep it in mind for the future however, so that when there is a little less on their plates they can consider it.
midav
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midav
21 posts
Nomad

Ok, thanks for answering =)

nfsmer
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nfsmer
2 posts
Nomad

I opened an other account, nfsraze. But verify code not come. Please help me too !!!

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